CT
Charity T
1 reviews | Active since Apr 2015
20 Apr 2023, 20:03
No response from funeral insurance department!!!
My brother turned 25 and was removed from our cover without any notice.
Went to the Westgate branch twice and after queued for hours we were not attended due to load shedding.
I’ve sent several email and only received responses that my query has been assigned to someone but no one ever contacts me.
Can I can someone to contact me to resolve this or should I just move my business to another bank?
Helpful (0)
Replies (2)0
Replies (2)CT
Charity T's updateReviewer Update
12 May 2023, 13:09Good day,
The “resolution specialist “ assigned to my complaint is just not responding to my emails.
Please assign someone who knows what they’re doing.
My query is still pending November 2022.
The “resolution specialist “ assigned to my complaint is just not responding to my emails.
Please assign someone who knows what they’re doing.
My query is still pending November 2022.
CT
Charity T's update12 May 2023, 13:09
Reviewer Update
Good day,
The “resolution specialist “ assigned to my complaint is just not responding to my emails.
Please assign someone who knows what they’re doing.
My query is still pending November 2022.
The “resolution specialist “ assigned to my complaint is just not responding to my emails.
Please assign someone who knows what they’re doing.
My query is still pending November 2022.
CT
Charity T's updateReviewer Update
16 May 2023, 17:20I still have not received any feedback from you, at this point I will continue to log a complaint at the ombudsman.
Your service is really pathetic! I wish I moved all my business from your bank whilst I had a chance.
Your service is really pathetic! I wish I moved all my business from your bank whilst I had a chance.
CT
Charity T's update16 May 2023, 17:20
Reviewer Update
I still have not received any feedback from you, at this point I will continue to log a complaint at the ombudsman.
Your service is really pathetic! I wish I moved all my business from your bank whilst I had a chance.
Your service is really pathetic! I wish I moved all my business from your bank whilst I had a chance.