No response at all Standard Bank for over 2 months this is just not acceptable.

It came to my attention in August to be exact that Standard Bank has been charging me credit Life insurance. I immediately called them saying that I had never agreed to take up the credit life agreement so they cancelled the credit life going forward however I also requested a refund of all the amounts (they have been charging for over 2 years) that had been charged to my card as I had never agreed to take up the insurance. Since August, I have called and emailed them numerous times and they continually acknowledge that they have cancelled the credit life but I am just not able to get any feedback on getting a refund. I find it completely unacceptable that I have not had a response