No Response!

I put in a claim on the 6th of November. It is now the 20th of November. I cannot get any replay from Standard Bank Insurance on what is going on. I can see read receipts for my e-mails, but clearly they are just ignoring me. In the meantime my daughter cannot sleep in her room as the damaged cannot be repaired as we are not getting any feedback. We have been using them for 16+ years now, but clearly we are using the wrong insurance company.