No rejection report/letter from STD Bank Insurance

<p>I logged a storm claim on the 29/12/2017 with STD Bank insurance which was rejected.<br />To date I haven't received the rejection report/letter from them as I need it to dispute the outcome of the claim.</p> <p>I contacted the contractor appointed and they advised that the work was completed and the assessment report forwarded to STD Bank insurance on the 13/01/2017.<br />It has been 15 working days since the contractor completed it's work and no report/letter from STD Bank insurance.</p> <p>I logged two complaints from my online insurance profile and no acknowledgement of receipt from anyone from STD Bank although STD bank claims that their complaints centre will<br />"Acknowledge receipt of your complaint and give you a reference number within 24 hours after you have lodged the complaint by email, fax or the website" <br />as per STD banks compliant resolution process. Well it has been way more then 24hrs and no acknowledgement.</p> <p>1. I want a detailed report on the assessment completed and reason for rejection.<br />2. Please also advise the process to follow when a client wants to dispute the decision made by an insurance company in terms of claims logged.</p> <p> </p> <p>Kind regards</p> <p>Donovan</p>