No one is phoning me back

Item: Standard Bank Insurance
Rating: 3
Author: Hentie V

I phoned the callcentre yesterday regarding a claim, was put through to two different people and the last one said they will have to look at my policy and phone me back. It's a day and a half later and still no call. It took me 30 minutes to get through yesterday's call. I dont have the time to chase them up.

Helpful (0)

Replies (1)

Standard Bank Insurance's replyOfficial

27 Mar 2018, 10:03

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
***
***

Standard Bank Insurance's reply27 Mar 2018, 10:03

Official

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
***
***