No Joy on getting a claim finalized

I logged a claim for a plumber which came out and has advised that we need someone to come do a leak detection on the property. 2 days later and i cannot get hold of the agent that logged the claim nor can i get any help for this to be sorted. I got a sms but when i called into your call center the agent says they cannot pick up the information i have been sent. I had to call the call center as i cannot get hold of Lebo. While i am fighting with you everyday the leak is still pushing the amount of the water higher and higher every day. Please can someone just help me