No form if communication works at Standard Bank

Dear Standard Bank Insurance,

I have a Legal assist policy with you that gets paid without a hassle every month for the past 6 years. You have listed numbers and email addresses to contact in the event that I need assistance. I've been on hold for 2 hours, sent an email and didn't receive an auto response. I tried to register my insurance profile on my banking app and link my policies, they could not be linked. I tried your whatsapp platform but that is also useless because there is no one to assist, responce is just links you need to follow. So tell me if I am in desperate need to use the cover that I have but I am unable to contact my provider, what use is it to me? Your service pathetic, even your complaints department is the same!