1 reviews | Active since Feb 2010
No Follow up or Follow through
I reported an incident on the standard bank website I got the notifications that it went through Since then nothing. There is no sign of this or past claims on the website. I phoned and waited out the incredibly long hold time, to be transfered once and hold again... then the person said they were were going to check on the system... the call went silent for about a minute before being prompted to rate the service... which I did as terrible and not resovling my issue including what happened. I heard nothing further from them. I sent an email, for which I got notification that it was received... again, no reply.
I have no idea what is going on and I am unable to get assistance - Std Bank Insurance have a history of non-response outside of using hello peter which is absolutely unacceptable
I got the gate repaired to a point, unfortunately the underground cable is shorted as a result of the motor theft.
Both the service provider and myself have tried to engage with SB insurance.
I was on hold for 55 minutes without a reply.
I emailed, no reply besides the automatic one
I left a call back request, nohing yet.
There is no practical way to deal with SBI...
My gate and motor are repeaired and working, but without power, I am still left in the lurch and have exhausted trying to engage with this faceless entity that is literally uncontactable.
I got the gate repaired to a point, unfortunately the underground cable is shorted as a result of the motor theft.
Both the service provider and myself have tried to engage with SB insurance.
I was on hold for 55 minutes without a reply.
I emailed, no reply besides the automatic one
I left a call back request, nohing yet.
There is no practical way to deal with SBI...
My gate and motor are repeaired and working, but without power, I am still left in the lurch and have exhausted trying to engage with this faceless entity that is literally uncontactable.