No feedback or response at all - empty promises

I submitted a claim for a damaged electric fence early in January. I am following up on a weekly basis to follow the progress of the claim. Every time I'm told a different story with the promise to phone me back. Not a single promise was kept to phone me back. Subsequently the claim was authorised on the 24th of March. Today I was told that the funds have not been released yet. I cannot understand how a company like Standardbank Insurance can manage their business with the level of incompetence in their front line. Thembi,Dineo, Martha,Thando, Tumi, Amos, Lina... all made empty promises to phone me back. My policy is also registered in the names of Bester and Jose. After five years their system still only picks up Jose. I have phoned many times to correct the matter , also without any success. The extend of the incompetence is never ending. I can guarantee that NO RESPONSE or FEEDBACK will come from this report as well. We are at the mercy of people who have no pride in what they do, as long as they receive a salary at the end of the month. I am utterly disgusted with the NO service I've received from Standardbank Insurance thus far. This claim will just go on and on...