NO FEEDBACK ON UNRESOLVED CLAIM!!

After a claim where pipes had to be replaced and was done, the paving now needs to be fixed. After complaining to them that their contractor under quoted and that I am not happy with them saying its less than the excess amount and complaining numerous times. They told me to get my own quote and submit. I got the quote and submitted via email. They never respond to emails. I phoned last week and after holding on for 20 minutes (as usual), they confirmed receipt of my quote and was promised (as usual) that a supervisor will phone me back . It is now a week later and still no call. This means that I will again have to phone them and hold on for 20 minutes AGAIN, to find out what is happening. This is just pathetic. I am NOT impressed. If I had to give this service to our clients, we would have closed our doors ages ago. <br> I want my claim sorted out ASAP! This has been dragging for months now, thanks