No feedback on Insurance Claim

Its 2 weeks, what does it take for Standard Bank to keep its promises to clients. Its raining, the roof is on the ground, 2 weeks later, I have to call daily, hold for hours and get a new story each day.

Please please please i beg for help from Standard Bank

I wish if i had the power to make Standard bank also beg and make follow ups to me when they want their money.

This is grossly unfair, can i have some attention please