No Feedback & Bridge of Contract

Incident Ref: Claim Number: Standard Bank Insure- SHS 1 ********** An unfortunate incident with our vehicle occurred on October 08, 2017. Approximate 4 month's earlier Standard Bank Approached us to change our 8 years without claim from Discovery to SBI for less premium and almost more vehicle value, with no following/forwarded contract or documentation as promised telephonically. We received an SMS in November 2017, that the claim has been approved. Since than we haven't heard from Mr. Siboniso Dlamini who is handling our claim since the SMS up to this hour. As State Pensioners our lives have come to a stand still without a vehicle, and still traumatized since the incident. Our vehicle value was underwritten as promised by SBI for + - R298000, in less than 6 months SBI devalued it to R194000, how pathetic can that be? With no forwarded wording/contract as promised.