NO FEEDBACK AFTER LOGGING CLAIM ON WEBSITE SINCE 10 OCTOBER 2017

I HAVE SUFFERED ALOT OF DAMAGE IN A HAIL STORM ON THE 9TH OCTOBER 2017, I REGISTERRED MY CLAIM ON YOUR WEBSITE (AS YOU SO ADVERTISE ON YOUR MESSAGE WHEN TRYING TO GET THROUGH THE CALL CENTRE) Claim Number: 17/077534. I EVENTUALLY AROUND THE 20TH OCTOBER MANAGED TO GET THROUGH TO YOUR CALL CENTRE. THEY ADVISE ME TO SEND THOSE PHOTOS AND QUOTES ETC, WHICH I DID, EXCEPT FOR THE ROOF FOR WHICH I WAS STILL WAITING. TILL TODAY I HAVE LOGGED 3 COMPLAINTS ON THE INSURANCE WEBSITE FOR NO FEEDBACK, CLICKED ON THE CALL ME BUTTON, - NEEDLES TO SAY, I HAVE NOT RECEIVED AND CALL BACKS, NOT ANY FEEDBACK FROM ANYBODY. I UNDERSTAND THAT PEOPLE WERE BUSY OVER THAT PERIOD AS ALOT OF DAMAGED WAS CAUSED IN KRUGERSDORP WITH THAT STORM, BUT AT LEAST INFORM ME JUST ON A MAIL THAT MY CLAIM IS RECEIVED AND SOMEONE IS ATTENDING TO IT. I HAVE SINCE REPAIRED MY OWN DAMAGE AS FISTLY IT CAUSED A BREACH OF MY SECURITY AS WELL AS RISK FURTHER STORM DAMAGE. IT IS A PITTY THAT ONE HAS TO COME TO A PLACE LIKE HELLO PETER TO GET ISSUES RESOLVED. I AM EXTREMELY UNSATISFIED WITH THE NONE SERVICE I HAVE RECEIVED.