no Feedback after insurance claim is logged

i wish to voice my utter disappointment at the service received from Standard Bank Insurance , i claim was logged on the 05 of October 24/077133 after the house was broken into and the geyser and copper wiring ****** in the house , a contractor was appointed by the bank who only came to replace the geyser a WEEK LATER on the 12th of October, the geyser instillation could not be completed as the contractor had only been appointed to replace the geyser. After asking the contractor to access the rest of the damage a job card was completed and sent to Standard bank insurance for approval on Wednesday the 16th of October, thus far it is now the 26th of October and we still sit with a incomplete instillation , no water and no electricity, the bank appointed accessor has not gotten back to us and we are incomplete darkness, the house is vulnerable in its current state and after sending endless email to the sdtandard bank appointed assessor we get NO FEEDBACK. i would not recommend Standard bank insurance to any home owner as you end up having no support when you have been traumatized by a break-in and left to your own devises to resolve a problem they see no urgency in