No feedback after assessor visit – urgent security concern

I am extremely disappointed with the service from Standard Bank regarding my home insurance claim. My property was broken into and my gate motor was ******. A SAPS case has been opened and an assessor has already visited my property. Despite this, I have received no feedback on the assessor’s report, the status of my claim, or any next steps. I am currently in an unsafe situation without a functioning gate, which is a security risk. I have attempted to follow up but have not received proper communication or resolution. This delay is unacceptable. I am requesting urgent attention to my claim and clear feedback on next steps.