NO FEEDBACK

THEY TAKE FOREVER TO PROCESS CLAIMS AND THEY DONT GIVE FEEDBACK. WHEN YOU HAVE A CLAIM YOU MUST KEEP CALLING TO CHECK HOW FAR THEY ARE. I HAD THIS PROBLEM WITH A PREVIOUS HOUSEHOLD CLAIM. NOW ITS HAPPENING WITH REPLACING MY WINDSCREEN. THE CLAIM WAS APPROVED ON THE 4TH MAY BUT THE SERVICE PROVIDER HAS NOT CONTACTED ME FOR AN APPOINTMENT. I TRIED CALLING STANDARD BANK YESTERDAY AND I WAS ON HOLD FOR 20 MIN. COULD GET HOLD OF ANYONE. THE SERVICE PROVIDER IS ALSO NOT CONTACTING ME OR GETTING BACK TO ME