No end in sight for poor service by Standard Bank Insurance

I posted a review earlier in the week. I have been struggling to get a claim sorted out. The cheek of Standard Bank, to reply the following: "This email serves to acknowledge receipt of your complaint and thank you for bringing it to our attention. We apologies for the drop in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible. Our normal turnaround time is 8 day." This is after it has been 2 weeks since I lodged the claim. I contacted my banker who also promised to assist by close of business on Tuesday, and i am still waiting. You only have to look at all the negative reviews about Standard Bank Insurance on Hellopeter to realize that their service is shocking