No customer service or accountability from standardback

Various emails and calls to standard bank with no feedback, Claim was logged and closed with no explanation.

Plumbers was sent to my premisis. They caused more damage by flushing the toilet and leaving the inspection eye open causing my room floors to sook in water. This was acknowledged my teh plumbers as they have notes that my **** helped them clean up the room. This is now going on for more than 2 months. I wish to have my floors done please . Your service providers caused the damage.

I cant understand how a business operates with no customer service. Promised call back dont happen. Standard bank doesnt reply to emails yet its saved on my profile.

Novine Brijnath <***> Thu, Mar 20, 11:49 AM to sbiscomplaints, hocclaims, silpolicy.admin, Complaint.resolutioncentre, Samantha

Hi Standardbank

I have included various email addresses as I have a call logged 3 weeks now. I have called complaints 3 times this week for updates and a resolution only to be advised I will be called back and nothing happens from standard bank.

This week I had to get a private plumber to unblock my drain that cost me R850. A service I am paying standardbank for.

My email below was sent on the 17th with no acknowledgment or replies.

Please can someone help a customer and provide basic customer service? I'm not asking for much.

Please read the email below and feedback.

Novine Brijnath <***> Mon, Mar 17, 10:57 AM to Samantha

Hi guy's

Following up on claims logged with standard bank.

I'm becomming abit impatient waiting for standard bank to even call me with an update. Where is the customer service and accountability.

3 weeks now I logged a call for a blocked toilet. You sent your plumbers that opened the inspection eye and continued to flush the toilet causing my room floors, cupboards and drawers to soak in water. My **** had to clean up an we had to live with smell up to today. No one has taken accountability. My toilet is still blocked now have laminate floors popping up and cupboard swelling.

My private plumber came out last week and didn't want to touch anything as he said no other way the room could have flooded and insurance should fix. However with no calls or action from standard back I have requested him come and unblock my toilet today something I'm paying standbank for as you guys are not helping and treating this as urgent.

Urgently awaiting your feedback. As I mentioned to the complaints team I will be taking this up with the ombadsman aswell.

MR Brijnath ***