No customer Service, No clue what yourll are doing

I logged a claim on 9th January 2024. To date it has not been resolved. Each time I follow up I am given a different update. The last (friday 19/01)was for me to wait for an email, so that the claim can be paid out. Its is now Monday. When I call the call centre the call cuts. No follow up, no customer service. Pathetic as usual.