No Customer Service

I have submitted and joined Standard Bank Funeral, active as of 1 April 2026, however i submitted via e mail to 2 departments at Insurance that i have an FNB Funeral Policy since 2022, and submitted the FNB Policy Schedule and asked Standard Bank to waive the waiting period on my policy, after sending e mails wit No reply or feedback i submitted requests several times for a call back, no phone call no communication, i tried calling twice again today to get to the right department for assistance to no avail, how does one get someones attention in the relevant departments for service ? Can someone sort this out as time is running out to 1 April ??