No contact since the 7th!!

i logged a called for an insurance claim for the repair of my Lapa on the 24th December 2020. I had to continuously contact STD Bank for an update. After days of no contact i called in on the 7th January to speak to the Team manager and was put through to Adeelah. She assured me that she will assist and to this date i have not heard from her. I understand that we companies are short staffed but this is ridiculous and terrible service. I have had my policies with STD Bank for over 4 years and for the first time i am i contact with their competitors to move.

Very poor service from Adeelah and her team.