No Confidence

I have read through all the complaints from people having problems with their claims at SBIB.

It is really worrying to me as I have put in a simple claim which cannot be resolved after a month. Now what comes to my mind is that what if my car has a breakdown in the middle of nowhere? How long will it take SBIB Consultants to respond in the call center? How long will it take to get help and assistance where I am stuck?

And the fact that someone from Standard Bank is responding to the complaints privately and not even in public makes it even worse, it is like they are trying to hide something. Why the secrecy? Make it public as to how you resolve the client's claims and complaints. Keeping things a secret does not give the public confidence in you at all!

At this moment I have no confidence what so ever in SBIB.

Standard Bank is really not a company I would want to work for because clearly the staff is not in a capable position to do their duties.

I am not referring to SBIB only, it is even at the bank tellers itself and with bank consultants as well.

Really dissatisfied client

Francois