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Nozipho M

1 reviews | Active since Mar 2009

17 Jan 2018, 10:55

No communication to clients

I lodged a claim for an accident on the 01st of Jan and another on the 5th of January. Standard Bank booked my car in for assessment on Monday the 08th and since then no one has communicated. I had to follow up on the 16th and the only information that I could get was that they're still trying to get ahold of the third party. After I threw a fit an assessor phoned me later in the day and promised to call before the day ends and that never happened. I am driving around with a car that's in bad shape and Standard Bank doesn't seem to care. What is the point of paying insurance premiums when one is being given the run around and being treated badly.

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Replies (2)
NM
Nozipho M's update23 Jan 2018, 11:51
Reviewer Update
Six days later after this response, my case is still yet to be finalized. I have been patient with Standard Bank and have constantly been on everyone's back trying to get this process sped up but it doesn't seem to work. The assigned panelbeaters are yet to receive authorization/claim for the second damage from Standard, causing further delays to the repair process as they are unable to order parts without this. I have sent numerous emails to Dikeledi as well as Cecilia from AAA Assessors and they cant seem to get this case finalized. What does one need to do in order to get the best service that they deserve? I am driving around with a car that looks bad and it seems this will be the case for a further month.
Standard Bank Insurance
Standard Bank Insurance's reply23 Mar 2018, 09:51
Official

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
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