No Communication or feedback after requesting Claim

Our wall fell over during the storm we had on 1 November 2020. We immediately contacted Standard Bank Insurance and assessors were sent out on Monday, 2 November 2020. We have called Standard Bank Insurance every single day for a week now and they are unable to give us an update or a time when we can expect to have our wall fixed. This is our perimeter wall, we have 2 small children and anyone can just walk into our property any moment and a dog that we now have to constantly keep watch to make sure she does not run away. Every time we ask to speak to a manager we get conveniently cut off and then when we get told that a manager to call us back - no phone calls are received. This is completely unacceptable and I am at a loss of word at this stage - I will be cancelling our policy as soon as we can even get hold of someone with enough intelligence and authority to do so.