LH
Louisa H
1 reviews | Active since Jul 2011
07 Jun 2024, 10:50
No client service or communication
I have submitted a claim on 31 May 2024, they sent out a builder to quote on repairs then I get no feedback whatsoever from them. I the call them on Tuesday the 4 June 2024 for an update only to be told they have now only appointed an assessor. I don't understand how you send an builder before you send an assessor. I have now called everyday since for an update with no success. They a very quick to take your money but when it comes to paying out or service they are nowhere to be found. I guess my only next step is the ombudsman.
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Replies (2)LH
Louisa H's updateReviewer Update
07 Jun 2024, 15:10You have been given an opportunity to investigate my complaint before this. I just don't understand why clients always have to go to extremes to try and get some service. I will believe you when someone actually contacts me.
LH
Louisa H's update07 Jun 2024, 15:10
Reviewer Update
You have been given an opportunity to investigate my complaint before this. I just don't understand why clients always have to go to extremes to try and get some service. I will believe you when someone actually contacts me.
LH
Louisa H's updateReviewer Update
13 Jun 2024, 12:24Still awaiting a resolution on this issue.
They got in contact to tell me an assessor was appointed that I have known since the 4 June.
This claim was submitted on the 31 May already no resolution as yet. If you are with Standard Bank insurance I would suggest you move immediately.
They got in contact to tell me an assessor was appointed that I have known since the 4 June.
This claim was submitted on the 31 May already no resolution as yet. If you are with Standard Bank insurance I would suggest you move immediately.
LH
Louisa H's update13 Jun 2024, 12:24
Reviewer Update
Still awaiting a resolution on this issue.
They got in contact to tell me an assessor was appointed that I have known since the 4 June.
This claim was submitted on the 31 May already no resolution as yet. If you are with Standard Bank insurance I would suggest you move immediately.
They got in contact to tell me an assessor was appointed that I have known since the 4 June.
This claim was submitted on the 31 May already no resolution as yet. If you are with Standard Bank insurance I would suggest you move immediately.