ZS
Zhandre S
1 reviews | Active since Nov 2015
20 Jul 2022, 15:39
No cimmujication from standard Bank Insurance
A claim was lodged on 7 June 2022 with HOC - Standard Bank. A plumber was sent to inspect the heat pump and a claim was registered to replace. Up to 20 July 2022 there was no communication. No emails are answered. On the telephone number there is an option to have a call back - no calls are returned. Spending 30 minutes on 4 different calls each listening to how important my call is. Even speaking to a consultant i another department who escalated the call and said I will get a call within 20 minutes did not happen. Totally frustrated with the lack of communication. I am sure if we had the option of stopping to pay they will call back within 5 minutes
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Zhandre S's updateReviewer Update
29 Jul 2022, 10:05So today is the 6th business day since my review on 20 July. Within a few minutes after the review I was contacted by the Complaint Review Dept of Standard Bank saying the complaint will be reviewed. We then received a phone from the claims dept saying they will phone on Friday (22/7) with the result of the claim report. On Friday the gentleman that phoned said he will phone back the afternoon because they were still busy with the report after receiving the relevant information. And that was that - now 5 business days later still no communication.
ZS
Zhandre S's update29 Jul 2022, 10:05
Reviewer Update
So today is the 6th business day since my review on 20 July. Within a few minutes after the review I was contacted by the Complaint Review Dept of Standard Bank saying the complaint will be reviewed. We then received a phone from the claims dept saying they will phone on Friday (22/7) with the result of the claim report. On Friday the gentleman that phoned said he will phone back the afternoon because they were still busy with the report after receiving the relevant information. And that was that - now 5 business days later still no communication.