No care. No follow up.

I am getting frustrated with the Service I am receiving. With the insurance call centre, there is an option to press a number so that you can be called back. If I am fortunate enough to be called, the person on the other end either keeps quiet or just carry on with life on their side regardless of how many hellos I will say. I reported my geyser pipe to be broken which is home assistant. I got a reference number and the 3rd party service provider is not calling nor showing interest in assisting me. This broke last week Wednesday. It's a week of no hot water now. I sent a follow up email and there was no reply. I really can't afford to buy airtime daily to make follow ups.