1 reviews | Active since Mar 2017
No Assistance received - no feedback received - Terrible Service! :(
<p>On the 01st March 2017 I had logged my claim with Std Bank Insurance. They were to send out a plumber and and assessor the following day to access the damamge. The plumber did not turn up and I had to call in a plumber to assist. No assessor was sent through the day after. Std Bank had finally made contact with us the following day inquiring as to when to send out a plumber. We had notifed them that we had contacted plumber on our own and requested an assessor to come on site. To date we have not received any feedback.</p> <p>I have tried to contact the call centre from the 02nd March and I stay on hold continuosly. I finally checked my claim online and was shocked to find that it has been closed. I had send a request on the Std Bank insurance website for a consultant to make contact with me only to get a call from Std Bank new buisness enquiring if I needed insurance. The lady could not asssit me with my claim and put me though to claims where I stayed on hold for another 45mins.</p> <p>I require STD Bank insurance to contact me and finalise my claim</p> <p> </p>
Why does Standard bank Insurance continue to dissapoint.
I had received a call on Saturday, 11th March, with regards to the complaint.
The consultant confirmed that I be contacted on Monday regarding an assessor, however I had received no calls. I have tried to contact the call centre again, and even the contact number above from the complaint resolution centre. I was on hold for a long period of time and eventually cut the call.
My time is as precious as the conultants on the other side and I feel I have been patient enough judging that this is now day number 15 since the claim was lodge. Please can I have this issue finalised.
Why does Standard bank Insurance continue to dissapoint.
I had received a call on Saturday, 11th March, with regards to the complaint.
The consultant confirmed that I be contacted on Monday regarding an assessor, however I had received no calls. I have tried to contact the call centre again, and even the contact number above from the complaint resolution centre. I was on hold for a long period of time and eventually cut the call.
My time is as precious as the conultants on the other side and I feel I have been patient enough judging that this is now day number 15 since the claim was lodge. Please can I have this issue finalised.