CO
CRAIGO O\\'farrell
1 reviews | Active since Feb 2010
13 Nov 2020, 08:58
No assistance from Standard bank Home insurance
On Wen the 11/11/2020 I had a burst pipe in my Driveway , From 08:00 -12:00 I was trying to get hold of them. I used up R200 with the long hold. I called the emergency number on the bank web page only to be told that that is the incorrect number and they will put me through to the correct number , after A LONG HOLD AGAIN MY AIR TIME RUN OUT , I had to go and purchase more again I called was told wrong number and given a number ending in 444 . I then went on the Standard bank web page and sent them a message asking some one to call me , To date no one has ,I was able to get assistance from a PVT plumber .\ Second point I am sure what he charged was in fact lower than what my acces would have been, They quick to want to take ones money but when you need help you cant get hold of them.. I am sure this is just a legal con
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Replies (3)CO
CRAIGO O\\'farrell's updateReviewer Update
15 Nov 2020, 11:34I am changing my business from STANDARD BANK INSURANCE AND OTHER PRODUCTS AND I WILL ADVICE ALL THOSE THAT I MEET TO DO THE SAME .
i had the issue with a burst water pipe on Wednesday 11/11/2020 Morning .I Tried the whole Morning on Wen to get assistance from the emergency line I even sent a email To try get assistance cost me R150 in calls . On Tue i again tried still no luck , I then got a PVT plumber in to assist ,Cost R900 was sorted in a few minutes ( he is a registered plumber )
I now get a call on Sunday 15/11/2020 11:06 AM To get a plumber out . I then get quoted R1300 ACCES FEE . WHY DO WE HAVE THIS THEVING INSURANCE MY ACCES WOULD PAY FOR THE REPAIR .
Standard bank insurance you are a bunch of legal con artistes
Remember the power of word of mouth , THIS TIME it will be working against you and preventing other people been ripped of by you lot .
I
i had the issue with a burst water pipe on Wednesday 11/11/2020 Morning .I Tried the whole Morning on Wen to get assistance from the emergency line I even sent a email To try get assistance cost me R150 in calls . On Tue i again tried still no luck , I then got a PVT plumber in to assist ,Cost R900 was sorted in a few minutes ( he is a registered plumber )
I now get a call on Sunday 15/11/2020 11:06 AM To get a plumber out . I then get quoted R1300 ACCES FEE . WHY DO WE HAVE THIS THEVING INSURANCE MY ACCES WOULD PAY FOR THE REPAIR .
Standard bank insurance you are a bunch of legal con artistes
Remember the power of word of mouth , THIS TIME it will be working against you and preventing other people been ripped of by you lot .
I
CO
CRAIGO O\\'farrell's update15 Nov 2020, 11:34
Reviewer Update
I am changing my business from STANDARD BANK INSURANCE AND OTHER PRODUCTS AND I WILL ADVICE ALL THOSE THAT I MEET TO DO THE SAME .
i had the issue with a burst water pipe on Wednesday 11/11/2020 Morning .I Tried the whole Morning on Wen to get assistance from the emergency line I even sent a email To try get assistance cost me R150 in calls . On Tue i again tried still no luck , I then got a PVT plumber in to assist ,Cost R900 was sorted in a few minutes ( he is a registered plumber )
I now get a call on Sunday 15/11/2020 11:06 AM To get a plumber out . I then get quoted R1300 ACCES FEE . WHY DO WE HAVE THIS THEVING INSURANCE MY ACCES WOULD PAY FOR THE REPAIR .
Standard bank insurance you are a bunch of legal con artistes
Remember the power of word of mouth , THIS TIME it will be working against you and preventing other people been ripped of by you lot .
I
i had the issue with a burst water pipe on Wednesday 11/11/2020 Morning .I Tried the whole Morning on Wen to get assistance from the emergency line I even sent a email To try get assistance cost me R150 in calls . On Tue i again tried still no luck , I then got a PVT plumber in to assist ,Cost R900 was sorted in a few minutes ( he is a registered plumber )
I now get a call on Sunday 15/11/2020 11:06 AM To get a plumber out . I then get quoted R1300 ACCES FEE . WHY DO WE HAVE THIS THEVING INSURANCE MY ACCES WOULD PAY FOR THE REPAIR .
Standard bank insurance you are a bunch of legal con artistes
Remember the power of word of mouth , THIS TIME it will be working against you and preventing other people been ripped of by you lot .
I
CO
CRAIGO O\\'farrell's updateReviewer Update
18 Nov 2020, 07:59Right we now almost 7 Days since the main incident and all i get is a Email offering apologies .
No phone call ..just a email.
Standard bank Insurance your service is pathetic
I hope that folks see these public replays and like me decide to take away my business ,
Clients lost is money gone money gone is retrenchment
No phone call ..just a email.
Standard bank Insurance your service is pathetic
I hope that folks see these public replays and like me decide to take away my business ,
Clients lost is money gone money gone is retrenchment
CO
CRAIGO O\\'farrell's update18 Nov 2020, 07:59
Reviewer Update
Right we now almost 7 Days since the main incident and all i get is a Email offering apologies .
No phone call ..just a email.
Standard bank Insurance your service is pathetic
I hope that folks see these public replays and like me decide to take away my business ,
Clients lost is money gone money gone is retrenchment
No phone call ..just a email.
Standard bank Insurance your service is pathetic
I hope that folks see these public replays and like me decide to take away my business ,
Clients lost is money gone money gone is retrenchment
CO
CRAIGO O\\'farrell's updateReviewer Update
27 Nov 2020, 12:48Morning Mahommed
How much time does Standard Bank Insurance need? I believe I have been more than patient with Standard Bank Insurance
Lets reflect on the time line
11/11/2020
· Burst water Pipe
· Called for assistance
12/11/2020
· Tried calling again for assistance
15/11/2020
· Get a call from Insurance asking if they can help
· They quoted my asses higher than the repair
· Place complaint on hello Peter
17 /11/2020
· Email from you apologising (apology rejected)
18/11/2020
· Sent email stating my dissatisfaction with Standard Bank Insurance
· Got a request for phone numbers
19/11/2020
Asked if any progress
20/11/2020
Email saying you working on the problem
27/11/2020
Received email saying still working on issue will up date
SO 10 DAYS AFTER COMPLAINT WAS ACTIVATED STILL NO RESALUTION
· Recap on complaint …. NO SERVICE
· ACCES A LOT HIGHER THAN REPAIR WILL BE
· NO COMPLAINT RESELUTION
CO
CRAIGO O\\'farrell's update27 Nov 2020, 12:48
Reviewer Update
Morning Mahommed
How much time does Standard Bank Insurance need? I believe I have been more than patient with Standard Bank Insurance
Lets reflect on the time line
11/11/2020
· Burst water Pipe
· Called for assistance
12/11/2020
· Tried calling again for assistance
15/11/2020
· Get a call from Insurance asking if they can help
· They quoted my asses higher than the repair
· Place complaint on hello Peter
17 /11/2020
· Email from you apologising (apology rejected)
18/11/2020
· Sent email stating my dissatisfaction with Standard Bank Insurance
· Got a request for phone numbers
19/11/2020
Asked if any progress
20/11/2020
Email saying you working on the problem
27/11/2020
Received email saying still working on issue will up date
SO 10 DAYS AFTER COMPLAINT WAS ACTIVATED STILL NO RESALUTION
· Recap on complaint …. NO SERVICE
· ACCES A LOT HIGHER THAN REPAIR WILL BE
· NO COMPLAINT RESELUTION