No assistance and untruthful.

I registered a claim on 24 July for a geyser,I was told a contractor will be sent the next day and update no1 has came or contacted me.i called standard bank 3 time and each time they keep saying a contractor has been appointed and will come today. Linda was my claim handler and he has been of no assistance, he even gave me a number of a contractor who said he was never given my job cut.