No assistance after break-in – extremely disappointing

I am extremely disappointed with the service from Standard Bank. I experienced a break-in at my home and my gate motor was ******. I opened a SAPS case immediately and have been trying to contact Standard Bank to log an insurance claim. I have spent a significant amount of time on hold with no assistance, and no response to my attempts to get help. This is unacceptable, especially given the urgency and stress of the situation. I have done everything required on my side, yet I am left without support when I need it most. I request urgent assistance in logging my claim and feedback on why there has been such a delay.