No answer when you need to claim urgently.

I am an existing StandardBank client as I have my home loan and building cover with them. My geyser is leaking so much water and it is causing damage to my new built in cupboards and my ceiling. I have tried to call ***in order to log a claim since Wednesday 13/12/2017. I then decided to call the sales department and guess what they answered within seconds. I asked the advisor to transfer me to building claims department and I was told that they(claims department) are having a year end function. Today I spoke to numerous different departments and different advisors and not a single person could assist me!!! I still haven't lodged a claim and my ceiling is almost falling down. StandardBank insurance is the worst company ever! No customer service at all! I want to cancel my policy!!!