No action or communication on storm damage after 9 days

I have submitted a claim a week ago for storm damage to my house's roof and the fence around my house. Tree branches fell onto the roof and right through the tiles. Rain water streamed into the house damaging ceiling and walls and cupboards. The claim was submitted and an sms confiring a claim number was sent to me on 31 March. Today is 9 April. There is still holes everywhere in my roof and I am extremely worried that rain would come and flood my house yet again.

Until today there has been no feedback nor any communication either from Standard bank insurance or any service provider and the damages stay like it is risking more damage should more rain come.

This is poor service.

SIL: Dear customer your claim is registered, claim number HLC21/001633. Contact ***, email ***. FSP33348