NIGHTMARE SERVICE

I would like to refer you to a complaint regarding a claim that has been lodged through Hello Peter and your Head Office. With understanding that your turnaround time is 8days, I believe that it is necessary to allude to the fact that this Claim has been with Standard Bank from December, and since then for the whole of January I am going back and forth with it. Firstly I was given a service provider who wanted excess money paid even prior to starting with the report, then after I was given another service provider who **** several times about not being able to come due to protests. Then upon arrival he did the assessment, which till to date I have not received any report with regards to his findings and upon calling him he had a very condescending attitude and claimed that he submitted a report to Standard Bank, but Standard Bank is saying they have not received anything. Now, being a pensioner at my age I cannot deal with such inconsistent service, especially because Standard Bank deducts on time and without fail I never miss a payment for insurance and moreover I’ve been a loyal client for twenty years. However, if this is the gratitude I’m receiving, I’m disappointed and I’m sure to go look elsewhere but for the mere fact that I have paid-I want this particular claim to go through because I cannot be without a Gate Motor for so long, what does that say about my security?!

The now I am being taken for a ride by one of your Consultants who is named by Buhle, who is now being dishonest saying a service provider has attended to my case but no one has contacted me and no has gained access to my yard. Beyond that how does one claim to assess in my abscence? I am now being presented with silly excuses referring to Loadshedding-whereas I have two other Gate Motors which have not been ruined it, I am now claiming for just ONE and Standard Bank now wants to act clever and refer me to fine print that I have no knowledge for. I have previously sent an email to Railene Govender but I decided to keep escalating and if I have to I will present my case to Ombudsman because this is a game now and seemingly I’m not being prioritised.