Nightmare Service

I have had my home owners insurance since a bought my house. On the 14th of March 2019 I called their call centre because my perimeter wall collapsed which is also shared with my neighbours (quite a problem as I have large breed dogs) I registered the claim with them and had great service initially with the lady I spoke with. Regrettably I can't remember her name. Nothing came of the proccess she explained. Whereas they will send someone out to my house within the next 2 days and procceed with assessing the claim, quotes and such. After two days I requested a call back on their claims website for someone to contact me. Nobody did. However on Friday the 21st of March I was called by a contractor to schedule an appointment the next day. He never showed up. Tried contacting Standard Bank with no success. I keep on getting transferred from one agent to another with no answers. I lodged my 2nd query and explained my problem again early this week and requested another call back. No suprise I have not had any contact from Standard Bank or the contractor who never showed up and I can't seem to get a response from anybody. Today 14 days later - absolute no service. No quotes, no contact.