Nightmare

I had a horrible customer experience with Standard bank Insurance and its Complaints desk. I have a home insurance with Standard bank but getting through to their contact center it is such a nightmare. I've been trying to report my geysey since last year with no luck. I reported the matter to their complaint's desk and they always promised that someone will call me in 24 to 48hrs still waiting ref: ********** 111. What they are good at is to debit the premiums every month. My cealing is damaged but I pay premiums every month.