New Complaint: R MANTHATA HLB******

I am writing to formally request a detailed explanation regarding the significant increase in my monthly insurance premium linked to my home loan ***. Earlier in 2024, my monthly premium was R550.79, which later increased to R730.93 and, most recently, to R1,201.82 as of December 2024. I have carefully reviewed my transaction history and note that I did not receive any prior communication, documentation, or policy update explaining these substantial changes. In light of this, I kindly request the following: A detailed breakdown of the current monthly premium of R1,201.82, including all components, new charges, or additional coverage that may have been added. Confirmation of any changes made to my insurance policy that could have triggered this increase. A copy of any policy updates, endor*****ts, or amendments that have been issued in recent months. The effective date of the premium adjustment and a clear explanation of the rationale behind the change. Additionally, I recently received messages regarding an access bond facility on my account and a dispute about the insurance increase. I am concerned about the integrity and security of my account, especially considering the rise in ****s targeting financial information. I would appreciate it if you could also confirm whether there have been any unusual activities or unauthorized applications linked to my bond or policy. Please advise if any action is required on my part or if further documentation is needed from me to assist with this investigation. Thank you for your prompt attention to this matter. I look forward to your detailed response.