Nevermind bad service....we received NO service!!!! Since September claim unanswered

We (policy number HLC ********** 81) lodged a claim (case no 492/09/2017) with Standard Bank for a house ******* end of September 2017 and have heard nothing since. In the mean time, we needed to lodge a 2nd house ******* (!!) and cannot even do this either, because we cannot get through to anyone. Branches cannot assist either!

No one ever picks up at the call centre. We phoned other departments at the call centre, who have all said they also e-mailed them (including managers etc etc) for someone to contact us, but it is 3 months, and we have heard NOTHING.

Obviously we want to cancel our insurance for 2018 because we received NO service from Standard Bank Insurance, but we cannot even do this!! One staff member e-mailed me to let me know I need to send proof of the new insurance to Standard Bank Insurance in order to cancel the insurance for 2018, but after doing sending the new policy from Outsurance, some other woman e-mailed me back to say they don't accept future dated documents?! But how can I quit the insurance policy for 2018 if future dated documents aren't accepted? Everything will be closed on 1st January 2018 and we need to be insured with Outsurance as of 01/01/2018 and therefore need to cancel our insurance on 31st December 2017. Logic is non-existent at Standard Bank!!

HIGHLY FRUSTRATING!!!!!!!!!!