Never use Standard Bank Insurance!!!!!! Service appalling and I am still without a geyser.

Geyser Leak: 18/09 : Geyser tripped :Called standard Bank regarding geyser. They advised that they will sent me an sms with the claim number, however sms was never received. They sent NTVM trading to check my geyser. They replaced my thermostat, element, gasket, non return value and advised that the isssue will not happen again.

04/10: Geyser tripped again. Called Standard bank after hours, they could not pick up my policy number. Finally they picked it up, agreed that the claim has been processed and NTVM trading can continue with replacing my geyser. I just needed to contact standard bank in the morning for claim number in order for NTVM to proceed.

05/10: I called Mohale Mokone for the claim number and advised that he has to start the claim process again. I advised that this is a waste of time as the contractor that they previously provided is waiting for the go ahead to replace my geyser. His manager Murina called and advised that Mohale can call NTVM Trading to replace my geyser. However Mohale did not call NTVM trading. They have now called out another contractor to check out my geyser. They first need to assess the geyser, claim again and then go to builders to buy a new geyser. The new contractor is still busy with another job and i have to wait.

This is absolutely terrible service from Standard bank insurance. Please do not use Standard Bank as your insurer, they will give you the run around. I am without hot water for 2 days now.