Never take insurance with STANDARD BANK INSURANCE LIMITED

Very very hard to get through to Standard Bank Insurance Limited. I have been calling since last week to cancel my insurance as i had decided to stick with my current insurer. Monday 25th called, tuesday 26th finally someone who knew something and seemed promising. She said there were only three of them working and she will call me back when her system is working. This was at 10am. WHOLE DAY nothing. Wednesday had my exam and still didn't receive a call from them. Thursday nothing. Today 29th January I've been calling from 8am, and i have been sent from pillar to post. It is 30mins later and I STILL HAVE NOT BEEN HELPED!! The debit had already gone through which i did not want hence when i have been calling well in advance to cancel my insurance them. This is terrible. On top of that the debit order that went through from them was more than agreed. Just this morning i have spoke to more than 5 call center agents and no one has been able to help me, its always the same answer. "Its not my department, let me transfer you" then the line goes dead.