never responds team

Firstly we were not informed that the money has been paid out and due to this the funds was paid into a closed account that has been closed since 2016.With great difficulty the situation was finally fix by parow branch staff. And i appreciate their assistance regarding this problem. But there is one problem, not all funds were paid out. There was an additional funeral cover policy that was not paid out

I would like to know was there any reason why this funds was withhold by the bank.We have waited very long for us to get only a bit off the funds.

I've been sending emails to standard bank costumer service with no response.

Im sick and tired of this nonsense.