KM
Khulekani M
1 reviews | Active since Jul 2016
03 Mar 2021, 10:11
Name change: Mission impossible?
I spent four hours at the bank trying to change my personal details on my bank account. I was finally attended to by a very lovely consultant who was very patient and helpful. Unfortunately, the changes I watched her making do not reflect under "account holder name" on the insurance policy I have with Standard Bank. I had also spoken to two consultants at Standard Bank Life, emailed the company the relevant documents twice, and while they address me correctly in the email, the name under "account holder" is still wrong. Who do I have to talk to have this corrected? It's been 2 months of trying to correct this.
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Khulekani M's updateReviewer Update
05 Mar 2021, 17:58Absolute disappointment! All I asked was my name to be changed. I spoke to a consultant at the Bank to have my name changed and this was apparently done. I then spoke to several Standard Bank Insurance consultants to change my name on my policy. I have received almost 10 copies of the same policy where my name is correct ONLY in the email salutation. My name on the ACTUAL policy document is still incorrect despite having furnished Standard Bank Insurance with the relevant documents almost 3 times. I receive a lot of apologies for the error over the phone only to receive a wrong document again. WHAT IS WRONG WITH STANDARD BANK INSURANCE?! Should my family need to make a claim you will likely use this against them when I have tried to correct this for two months now. What else must I do? Is my patronage so worthless to Standard Bank that you couldn't be bothered to correct my documents? I am so frustrated with this company now. I don't want any more apologies, I just want this to be corrected. What is so hard about editing a document? SO disappointed...
KM
Khulekani M's update05 Mar 2021, 17:58
Reviewer Update
Absolute disappointment! All I asked was my name to be changed. I spoke to a consultant at the Bank to have my name changed and this was apparently done. I then spoke to several Standard Bank Insurance consultants to change my name on my policy. I have received almost 10 copies of the same policy where my name is correct ONLY in the email salutation. My name on the ACTUAL policy document is still incorrect despite having furnished Standard Bank Insurance with the relevant documents almost 3 times. I receive a lot of apologies for the error over the phone only to receive a wrong document again. WHAT IS WRONG WITH STANDARD BANK INSURANCE?! Should my family need to make a claim you will likely use this against them when I have tried to correct this for two months now. What else must I do? Is my patronage so worthless to Standard Bank that you couldn't be bothered to correct my documents? I am so frustrated with this company now. I don't want any more apologies, I just want this to be corrected. What is so hard about editing a document? SO disappointed...