n old woman is been moved from one mortuary to another because we have no funds to give her a decent send off.

My Husband and I decided to open a funeral cover with Standard bank, In January. where he is a principal member, and our Aunt PASSED away on the 30th June, 1st call we made to standard bank we are told that because the Aunt passed on the day the policy matures it wont be covered, he then went to the bank he was told the same. On Monday the 7th we both went to the bank and we were told to use self service, when we call the agent she tells us that the decease passed on a day before the policy matures, so we asked how are we getting 2 different outcomes, now the question is how do we get refunded the premiums for 6months when the policy did not pay, the policy debit order date and the maturing dates defines different things, because now when you say the policy matures on the 1st that means we are going to the 7month I would rather have this policy cancelled completely and be refunded all the premiums and we go to a trusted and loyal service provider that has respect. that last call was even worse she told us that the policy will mature on the 1September. we are still struggling to this day to raise funds for our Aunt.

6premiums has been deducted policy did not pay, an old woman is been moved from one mortuary to another because we have no funds to give her a decent send off.