My Spare Keys

MORNING MY NAME IS BONILE XASA WITH IN NUMBER 831 ********** 083 AND MY WIFE ID NUMBER IS 850 ********** 084 MY PLICY NUMBER WAS SHS ********** 2707 AND CLAIM NUMBER WAS SHS ********** 0927 LOSS AGREEMENT WAS APPROVEDFROM THE MARKET VALUE R54950.00 YIOU DEDUCTED AN SALVAGE RETAINED R34618.50 AND NET SETTLEMENT WAS R20331.50 IT WAS DEPOSITED ATRAIGHT TO MY ACCOUONT AS I WAS THE ONE WHOM HAS BEEN PAYING THE INSURANCE . BUT I HAVE AWAITING MY CARS DOCUMENTS VEHICLE REGISTRATION AND THE SPARE WHICH I HAVE SENT TO ONE OF YOU BRANCHES HERE IN PORT ELIZABETH . I HAVE BEEN CALLING AND PROMISED THAT SOME ONE FROM STARDAND BANK WILL CALL ME FOR THE PAST 7 MONTHS FROM 22-MAY- 2017 SO IHAVE NO INSURANCE FOR MY CAR AND NO DOCUMENTS TO TAKE THE FOR ROAD WORTH TEST BECAUSE THEY STILL WITH YOU ITS SO UNFAIR AND UNPROFFETIONAL THE MANNER IN WHICH YOU HAVE BEEN HANDLED MY SITUATION IM ALSO DON’T HAVE ASPARE BECAUSE IT WAS SENT WITH DOCUMENTS . I FEEL LIKE I SHOULD JUST TAKE THIS PROBLEM TO MY LAWYERS OR I AM BEING TAKEN FOR GRANTED BECAUSE I NO LONGER HAVE INSURANCE FOR ME FROM STANDARD BUT I STILL HAVE MY ACCOUNTS WITH OF WHICH I AM GOING TO REMOVE FROM YOU SOON BECAUSE OF MISTREATING ME I FEEL VERY ABUSED AND NOT BEING TAKEN CARE BY YOUR COMPANY. I WILL ALSO LOG A COMPLAINT TO OMBUDSMAN AND ALSO TO MY LAWYERS SOON. I WAS TOLD ELIZABETH OR CAREN WILL CALL ME SINE I DON’T NOW WHEN BUT I WAS NEVER CALLED. I KNOW I MIGHT NOT BE IMPORTANT YOU BUT ELSE WERE I WILL BE TREATED FAIRLY THANK YOU IF YOU DO WANT TO RESPOND CALL ME AT ********** ********** 462030. I AM SICK AND TIRED OF THIS REALY I WILL EVEN TAKE AND POST IT TO THE SOCIAL MEDIA OR EVEN THE NESW PAPERS I AM DONE WITH YOUR BANK. THANK YOU BONILE XASA Morining Sir Madam

The above letter serves as proof of communication between me and Standard Bank this was after I was put from pillar to post but then my complaint they never fully resolved it as I am still awaiting my spare keys from and the has been no further response or communication from them ? Yes I did get the car documents Only in March but I have told them I still my spare keys. May you kindly assist me .