My husband got hijacked on the 21st of November and the van as well as both his cellphones and wallet were ******. We then logged a claim number ***9*001*004. A lady by the name of Rozanne Bezuidenhoudt (Brolink) called and advised that she is busy w

My husband got hijacked on the 21st of November and the van as well as both his cellphones and wallet were ******. We then logged a claim number ***9*001*004.

A lady by the name of Rozanne Bezuidenhoudt (Brolink) called and advised that she is busy with the claim and a week later called me and said that the only item she can pick up as insured was only my car where the policy with I sent to her stated that we have a cover for contents as well which I stated when I initially took out the insurance. She then advised that she will request for the recording and get back to us.

Every week we get and odd text from her "Good day second call recording escalated to Standard bank management and await their feedback to update you accordingly. Regards Rozanne Brolink"

What is even more confusing is that every single call we receive from her is something new/different. This is not the first claim we receive such service and it seems that we have to fight or complain to get assistance.

Is Standard bank insurance perhaps looking for every possible way not to resolve our claim? We have asked Rozanne to come back to us and advise what is covered under our contents which the same question we have asked since the call that made to me and told me that she can only see the car cover.

According to their website they payout within 48 hours, such ********* lies or they have their special clients that they do that for and the rest of us are just good enough to pay.

I have never experienced such service and would never recommend anyone to insure anything with them, absolutely pathetic and disgusting to say the least and not even worth the single start that I have rated them.