BH
Brandon H
1 reviews | Active since Oct 2009
24 Jan 2019, 14:47
Msg operator
I reported a leaking geyser on Sunday and there is still no progress (5 day later). The ********** 445 number is a waste of valuable personal time and air time.
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Replies (3)0
Replies (3)
Standard Bank Insurance's replyOfficial
24 Jan 2019, 15:50Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
***
***
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
***
***
Best regards,
Standard Bank Insurance's reply24 Jan 2019, 15:50
Official
Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
***
***
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
***
***
Best regards,
BH
Brandon H's updateReviewer Update
28 Jan 2019, 15:49This is a follow up of the previous mail.
Status:
Geyzer was delivered to my home on Friday
Samantha( ********** 169) contact me and she made a promise that this will be taken care of…
I was also contacted this morning from the “call centre” and they told me that they will call Pieter Rademeyer to issue instruction to install the geyzer…
Pieter Rademeyer was sill not contacted.
I still cannot call anyone for assistance from SBIB.
I am very disappointed with the service.
BH
Brandon H's update28 Jan 2019, 15:49
Reviewer Update
This is a follow up of the previous mail.
Status:
Geyzer was delivered to my home on Friday
Samantha( ********** 169) contact me and she made a promise that this will be taken care of…
I was also contacted this morning from the “call centre” and they told me that they will call Pieter Rademeyer to issue instruction to install the geyzer…
Pieter Rademeyer was sill not contacted.
I still cannot call anyone for assistance from SBIB.
I am very disappointed with the service.
Standard Bank Insurance's replyOfficial
29 Jan 2019, 09:46Dear Valued Client
We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.
Kind regards
Complaint Resolution Centre
***
***
Best regards,
Standard Bank Insurance's reply29 Jan 2019, 09:46
Official
Dear Valued Client
We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.
Kind regards
Complaint Resolution Centre
***
***
Best regards,