Mrs

My name is Pitso Felicity, I reported my problem to Standard bank insurance about my geyser that has leaking and damaged my ceiling on the 15th June 2022. They didn't attend my problem. I went back to standard bank branch and informed them again on the 30th June 2022 to get feedback .They attended my case on the 1st July 2022, sending the plumber to come and check the incident happened to my geyser and that plumber wanted to change my geyser and I should pay him R1 250, 00 and he said the next person will come and replace my ceiling and I have to pay that person R500 . I told the person that they said he will come and assess the problem so I can hear from them the amount they offer according to the damage. As it's a matter of choice. Now by the time I saw the plumber climbing the leader wanting to take off my roof tile I felt confused. I stoped him and asked him to do what my insurance promised and I asked him to report the matter to my insurance so they can pay according to the confirmation of what is wrong to my geyser and offer me a choice so I can choose, if I fix the problem by myself or I asked them to fix whatever happened. The plumber promised to send the message. I waited their feedback until I went back to standard bank branch and called them once again on Monday (11 July 2022) and they said they got the information to their plumber and promised to contact me on the 12th July 2022(yesterday) until today there's no feedback from Standard Bank Insurance.

I'll appreciate you assistance From Felicity Ditlhare Pitso Contact number: ***