Moving ahead .... but entirely without the customer

<p>On 21 October there was an epic storm in our area. I watched as the roof of one of my outbuildings got ********** and slammed into a field nearby. I contacted Standard Bank Insurance (SIL), my insurer, to effect repairs. I was given the reference 16/084020. When I first called them I pointed out that the building and its contents were exposed to the elements and I asked that they treat the claim with urgency. They sent a contractor to inspect on Tuesday 25 October and then: NOTHING. Despite repeated calls, I have been fobbed off by lame call centre staff with excuses ranging from: "Oh, there is no recommendation from the contractor about whether this is a 'valid claim'." to: "Oh, we haven't received anything other than the pictures from the contractor." SIL also doesn't respond to any feedback you send through their website.</p> <p>You have ignored a "call me request" and various "please can I have some feedback" messages that I have sent through your site. In the same time that I have been begging SIL to expedite the claim -- both my neighbours have had their storm damages repaired -- one is insured with Outsurance and the other with Budget. Makes me wonder why I should continue paying SIL a small fortune for such epic nonperformance.</p>