Motor Theft Claim!!!

For a company as big as Standard bank one would expect that the first thing they'd do to assist someone covered under their business insurance is to get them back on they're feet as soon as possible!!! I submitted a claim on the 20th of March 2023 after my business vehicle had been hijacked! I then spent the next month and few days without a vehicle for business operations and no reasonable explanation whatsoever from the insurer for the delays!! All my documents were submitted within a week of reporting the matter to top if all off, i made countless calls to the contact centre and sent numerous emails emphasizing the importance of having a vehicle for my bsuienss. the agent assisting knew very well i didnt have a vehicle however failed to mention on numberous occasions the rental option on the policy. Talk about adding value to a clients experience! Wasted money following up with them, wasted moeny making altenrative means of transportation for my business and lost a number bookings due to not being mobile through the month of april!!!! Even when the vehicle had been collected from the impound no information was provided as to what caused the delays!! Worst claims experience ever!!!