RG
Ronel G
1 reviews | Active since Jun 2019
24 Mar 2021, 09:33
Motor Assist Insurance Cover - Unauthorized Debit
Dear Standard Bank,
After receiving a shocking mail that you apparently tried to contact me to add an extra on my monthly repayments regarding insurance on my vehicle that I have financed through you, I am very disgusted in your efforts to remove this, having to go through 3 people each time I try to contact you - this has happened 3 times,
After I sent you my proof of vehicle insurance - each time I have to send this to an additional email address, and I never get a response and I have to keep on following up! This has been happening for the last month, and this needs to get sorted.
The lack of understanding that a person cannot just suddenly afford an extra R1 095,92 is ridiculous.
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Replies (1)RG
Ronel G's updateReviewer Update
25 Mar 2021, 09:04Good day,
Thank you so much for your reply and understanding my frustration. I received an email this morning to advise that my query has been addressed, and that Vehicle Asset Finance has not proceeded with the motor insurance policy, and it has not been added to my account. Thank you for your efforts in assisting in this matter and your quick response, I am now a happy customer of Standard Bank once again :)
Thank you so much for your reply and understanding my frustration. I received an email this morning to advise that my query has been addressed, and that Vehicle Asset Finance has not proceeded with the motor insurance policy, and it has not been added to my account. Thank you for your efforts in assisting in this matter and your quick response, I am now a happy customer of Standard Bank once again :)
RG
Ronel G's update25 Mar 2021, 09:04
Reviewer Update
Good day,
Thank you so much for your reply and understanding my frustration. I received an email this morning to advise that my query has been addressed, and that Vehicle Asset Finance has not proceeded with the motor insurance policy, and it has not been added to my account. Thank you for your efforts in assisting in this matter and your quick response, I am now a happy customer of Standard Bank once again :)
Thank you so much for your reply and understanding my frustration. I received an email this morning to advise that my query has been addressed, and that Vehicle Asset Finance has not proceeded with the motor insurance policy, and it has not been added to my account. Thank you for your efforts in assisting in this matter and your quick response, I am now a happy customer of Standard Bank once again :)